Similarities between a software and bicycle company
Running a bicycle company cannot possibly have anything in common with a global B2B software company. Can it? Yes, it all boils down to complete product design and do not skimp on quality, launch early and iterate.
In the last 11 months I have been through a journey of launching a new startup that is as far away from my software background as possible: namely a bicycle company called Skiens Cykkelfabrik (www.speedcykkel.com) with a bicycle line called Speed. Previously I co-founded eZ (www.ez.no) which is now a global software company with offices from New York to Tokyo and customers like The Economist and Kitchen Aid.
To me the process is very similar as we start with the target customer: who is the target personas to be using the products. What is the user experience we are trying to achieve. Most importantly is the notion of a complete product. And no: this does not mean a bike that is done or a software that is running.
Complete product is about the total user journey, all touch points between you as a company and the customer. For software this can be elements like:
- Core software
- Marketing material (web, social, print, signs, business cards..)
- Media content (e-learning, video tutorials)
- Legal documents
- Sales process
- Sales enablement (direct or channel sales enablement materials)
- Self service tools
- Training material
- Delivery process
- Maintenance routines and services
- Trademark and patents
For a bicycle company we are talking about components like:
- Product packaging
- Customer communication during build process
- Merchandise (clothes and lifestyle products)
- Marketing materials (web, social, stickers, business cards..)
- Media content (inspirational videos, maintenance howtos..
- Online buying process
- Production and delivery process
- Legal terms
- Trademarks and patents
You get the point; it is not so much about the core product as the complete user journey and making sure you have thought about all those small things that impact the brand experience. E.g. how will the unboxing experience of a bicycle be? What is the first time to success when testing/evaluating a new software service. Details.
One thing that software and bikes really have in common is testing. With software we are talking automated tests, user experience testing and with bikes we have stress testing and functional testing. The difference is that you can test the bike in the streets of Palma Mallorca, while software is usually tested in an office e.g. in Brooklyn.
This is because you cannot skimp on quality. And you need to think complete product design.
At this point we have the company launched, the first product in the market and orders coming in. All done in 11 months. The bicycle company was launched on the platform of our product design and realization company Snowball.
Now we are doing customer interviews and gathering feedback for the coming iterations. Remember to have fun; either in making bikes or software - or both.