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Content Strategy with Cartoons for a Software Startup

Bård Farstad

October 22nd, 2018

For Crystallize we are executing their content strategy. We want to communicate the personality of the company and create content that is enjoyable and shareable. The target is to communicate the message that milliseconds matter when building tailor made e-commerce experience. This applies to user experience, conversion as well as search engine optimization. We decided to launch a weekly cartoon called milliseconds matter. Different.

Developer Cartoons

Introducing a weekly cartoon series for a software startup company like Crystallize may seem a bit odd. Good. We want to show that we care, even down to the friction free legal framework. This underlines the fact that milliseconds matter even in contracts.

But, cartoons. The developer cartoons for Crystallize are mainly ticking three boxes:

  • Funny (right?)
  • We take developer experience seriously, we understand the pain
  • A reason to come back
Four-panel Crystallize comic where a developer's plan to refactor 'this cute thing' turns it into an angry monster, so they decide 'maybe later'

Creating a company personality

The personality of the company Crystallize is important. We want to use the cartoons as a foundation and have this personality be clear from our contracts, marketing to the product itself. Tone of voice is central.

Example growl message when saving in Crystallize:

Crystallize CMS editor toolbar with a green success banner reading 'Yo Ho Ho! Why a design... is securely hidden away!' next to a published toggle and Save button

Example from the legal framework. Irony:

Blog text under a 'Support' heading explaining the private Slack channel, with a sentence highlighted about giving fewer than five developers access


What are we saying here? We are easy to do business with.

Infographics and diagrams in style

Ugly diagrams and boring slides is typical for software companies. We do not want to go that route. When we are communicating software architectures and diagrams we strive to communicate this in style and on message. Below you see the core diagram showing the PIM (Product Information Management) of Crystallize.

Crystallize illustration contrasting messy scattered objects with a tidy rocket-powered shopping cart labelled 'Fast & Simple API' for GraphQL and REST

Printed cartoon handouts

We wanted to have a small handout for meetings and events. Something that is hopefully not thrown away immediately. The milliseconds matter cartoon booklet is the result. A collection of the cartoons from the last quarter. Hey, this will become a collectable.

Two printed Crystallize 'Milliseconds Matter' booklets, one open to an e-commerce diagram page, on a pale blue surface
Open Crystallize booklet showing a 'Refactoring' comic strip page, propped against a blue and grey wall